Apple Flat Rate Repair Pricing

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These are guidelines and my not be 100% accurate any longer, but a general idea for expectations and comparison with SC vs. Apple in order to discuss the best option with the customer.

Use this manual as a guide while consulting customers on repair options.

Example 1:  Edward Scissorhands brings in his 2017 15" MacBook Pro with a broken display.  Edward explains that he dropped his MacBook Pro and would like pricing on replacing the display.  You price replacement displays and find that an approximate repair quote for this is around $799 if repaired by Shiny Computers.  You check Apple tier pricing and find it is slightly cheaper through Apple.  You can now advise Edward that it would be best for him to go directly to Apple for this repair as not only will it be slightly cheaper, he is going straight through the manufacturer.  

Example 2:  Aveline de Grandpre brings in her 2015 13" MacBook Pro Retina.  She is experiencing start up issues and after further diagnosis you determine that there is a bad trackpad cable and it does not appear to be caused by Aveline in any way.  By looking at the tier pricing, you see that Aveline will be charged $280 through Apple (Flat Rate 1) for the repair.  However, we can repair this issue for only $99.  You can now confidently advise Aveline that it is more beneficial for her to have Shiny Computers complete the repair.  


Apple Flat Rate & Accidental Damage Repair Pricing (Depot)

Flat Rate 1 Flat Rate 2 Tier 1 Tier 2 Tier 3 Tier 4
  • Power adapter port
  • Right/Left I/O ports
  • Flex cables
  • Speakers
  • Fans
  • Microphone
  • Wireless cards
  • Trackpad
  • Removable RAM
  • HDD
  • Optical drive
  • Bottom case (with or without embedded battery)
  • Top Case (with or without embedded battery)
  • Top case/keyboard/bottom case with embedded battery
  • Touch ID
  • SSD
  • MLB
  • LCD

(Also includes combination of if there is also Flat Rate 1 repair needed in addition)

  • RIO/LIO/MPM
  • Enclosure
  • Bottom case
  • Flex cables
  • Speaker
  • Fan
  • Microphone
  • Wireless Card
  • Removable RAM
  • HDD
  • Optical drive
  • Touch ID

(Not caused by liquid)

Only 1 of the following:
  • LCD
  • Top case/keyboard

(Not caused by liquid)

More than 1 of the following:
  • LCD
  • Top case/keyboard

(Not caused by liquid)

Any of the below in addition to any lower tier parts:
  • Logic board
  • SSD 128GB or higher

(Typically any liquid indicators that are red will fall under this tier regardless of the part)

Flat Rate = Functional failure not customer-induced but out of warranty.

Tier 1 - 4 = Customer-induced damages


Pricing per model

Flat Rate 1 Flate Rate 2 Tier 1 Tier 2 Tier 3 Tier 4
MBA - 2017 or earlier

13” MBP Retina

$280 $475 $280 $475 $635 $755
12” Macbook Retina $280 $575 $280 $475 $735 $975
13” Macbook

13” MBP with OD

$280 $475 $280 $360 $520 $755
13” MBP with TB $280 $475 $310 $475 $825 $1240
15” MBP with OD

17” MBP

$310 $575 $310 $590 $760 $1240
15” MBP Retina $310 $575 $310 $680 $1030 $1475
15” MBP with TB $310 $795 $310 $680 $1030 $1475