Quoting Repairs

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In many cases, we cannot set a standard price on many types of repairs. Prior to quoting a repair price for a customer on something that is not set in our pricing list, you must do the following:

  1. Gather the basic information: Model/Year, Part Number, Part Name
  2. Search for the price of the part alone - Unfortunately, in many cases, eBay is the best resource for searching for part number and compatibility in the event that there is cross-compatibility between years/models. Additional resources would be vendor sites such as protechrestore.com, Mobilesentrix.com, or even eBay.com.
  3. Factor in the time and effort for labor costs. If you have never replaced the part before and are unsure of labor, check the repair guide on www.ifixit.com.
  4. Do the math - remember that we warranty all of our repairs that are not labor only (ex. if customer provides the SSD). With that in mind, you want to add up: part + shipping + additional amount for covering warranty repair if applicable + labor.
  5. Present your quote to a leader for approval. In many cases, you will need to explain your match so that we know the quote is going to be accurate.
  6. If customer approves repair, add requested to part to the appropriate Inventory list if not on hand.

Note: Certain repairs will be referred to Apple or declined for realistic reasons. For example, 2009-2011 27" iMac GPU replacements and Retina displays are very difficult to obtain and then warranty. In these cases, we may decline the repair (explaining why to customer without using jargon) or Apple may be the best option for that specific repair. You should always offer data transfer services PRIOR to sending the customer on their way to Apple as there is a high chance that customer data will be lost if there is no existing backup. Additionally, this is a great time to SELL! Offer store credit to put toward a Mac or cash offer to buy their broken Mac/Device at a reasonable amount.