Apple MacBook Flat Rate Repair Pricing
These are guidelines and may not be 100% accurate any longer, but a general idea for expectations and comparison with SC vs. Apple in order to discuss the best option with the customer.
Use this manual as a guide while consulting customers on repair options.
Example 1: Edward Scissorhands brings in his 2017 15" MacBook Pro with a broken display. Edward explains that he dropped his MacBook Pro and would like pricing on replacing the display. You price replacement displays and find that an approximate repair quote for this is around $799 if repaired by Shiny Computers. You check Apple tier pricing and find it is slightly cheaper through Apple. You can now advise Edward that it would be best for him to go directly to Apple for this repair as not only will it be slightly cheaper, he is going straight through the manufacturer.
Example 2: Aveline de Grandpre brings in her 2015 13" MacBook Pro Retina. She is experiencing start up issues and after further diagnosis you determine that there is a bad trackpad cable and it does not appear to be caused by Aveline in any way. By looking at the tier pricing, you see that Aveline will be charged $280 through Apple (Flat Rate 1) for the repair. However, we can repair this issue for only $99. You can now confidently advise Aveline that it is more beneficial for her to have Shiny Computers complete the repair.
Apple Flat Rate & Accidental Damage Repair Pricing (Depot)
| Flat Rate 1 | Flat Rate 2 | Tier 1 | Tier 2 | Tier 3 | Tier 4 |
|
(Also includes combination of if there is also Flat Rate 1 repair needed in addition) |
(Not caused by liquid) |
Only 1 of the following:
(Not caused by liquid) |
More than 1 of the following:
(Not caused by liquid) |
Any of the below in addition to any lower tier parts:
(Typically any liquid indicators that are red will fall under this tier regardless of the part) |
Flat Rate = Functional failure not customer-induced but out of warranty.
Tier 1 - 4 = Customer-induced damages
Pricing per model
| Flat Rate 1 | Flate Rate 2 | Tier 1 | Tier 2 | Tier 3 | Tier 4 | |
| MBA - 2017 or earlier
13” MBP Retina |
$280 | $475 | $280 | $475 | $635 | $755 |
| 12” Macbook Retina | $280 | $575 | $280 | $475 | $735 | $975 |
| 13” Macbook
13” MBP with OD |
$280 | $475 | $280 | $360 | $520 | $755 |
| 13” MBP with TB | $280 | $475 | $310 | $475 | $825 | $1240 |
| 15” MBP with OD
17” MBP |
$310 | $575 | $310 | $590 | $760 | $1240 |
| 15” MBP Retina | $310 | $575 | $310 | $680 | $1030 | $1475 |
| 15/16” MBP with TB | $310 | $795 | $310 | $680 | $1030 | $1475 |