The customer experience……
They operate a monopoly along w atnt and in some areas and they sue municipalities so that they can’t provide fast fiberoptic cable internet to their people. Those fuckin plonkers in the state governments drag their asses around by their tight corporate leash and then they let this shit slide and then Comcast knows they can do whatever the fuck they want. So they hire 2 people from the entire fucking US who don’t know how to unlock an iPhone to sit on tech support for 330 million (give or take a few) people; and then they send the most incompetent fat piles of redundant mass who come between a 11 hour window (“ah yes we will be there Tuesday from 7am to 6pm”). All of this so that their fat asses can stop at Taco Bell for refills on their 64 fluid ounce sodas and carcinogenic nachos and whatever the fuck else that can be shoveled into their mouth before they need bypass surgery. Then they finally arrive at 6:15 pm to say they are only “15 minutes late” after you skipped a day of work and a paycheck for the small chance they came earlier than you expected (which of course they didn’t) OR they came 30 minutes before at 6:30 in the fucking morning and brought along their dumbass kid to “help” (who in reality just sits inside and pisses all over your brand new furniture), FINALLY realizing they *still* don’t know what the fuck they are doing. They finally “compromise” and tell you that a “team of highly trained extra specialized team of technicians” will come back in 2 weeks at 3 am in the morning to drill through your living room hardwood with a jackhammer to give you the illusion that they are completing real work and then realize THEY don’t know what the fuck they doing either. After talking to customer service for 17 hours straight you eventually run out of LTE data and then not only are you being screwed by Comcast, now T-Mobile, Sprint, etc. are taking shots at you from the sidelines (for their own amusement).
tl;dr It’s been 2 months since Comcast said they would finish the job and you are probably stuck using a rental modem that every 12 year old neighbor you have hogs your bandwidth via the lovely “xfinitywifi” public feature (that comes with every rental modem) so that they can stream 4K to their 7 Twitch viewers and you can’t even load a Google page.