GIVE YOUR TEAM A CHANCE – THAT IS JUST ABOUT THE MOST STUPID THING I HAVE HEARD. I HAVE BEEN DEALING WITH DELL NOW FOR ABOUT 10 YEARS AND HAD PREVIOUSLY PURCHASED A DESK TOP AND A LAPTOP COMPUTER FOR MYSELF AND MY HUSBAND. AFTER DAILY USE WE THOUGHT WE WOULD UPGRADE BOTH OF OUR SYSTEMS AND NATURALLY WENT BACK TO DELL BECAUSE OUR PREVIOUS EXPERIENCE HAD BEEN GOOD AND BOTH OF OUR OLD MACHINES WORK FINE ALTHOUGH I HAVE NO MORE LETTERS ON MY KEYS – (GUESS I TYPE A LOT) NOW MOVING FORWARD TO SEPTEMBER 20TH 2016 MY HUSBAND BOUGHT ME A NEW DELL LAPTOP FOR OUR 36TH ANNIVERSARY AND FINALLY I HAD A LAPTOP WITH LETTERS ON THE KEYS BUT MY LAPTOP WAS VERY SHORT LIVED AND THE SEPTEMBER COMPUTER WENT BACK AFTER BEING DEEMED DEFECTIVE AND WAS EXCHANGED FOR THE OCTOBER LAPTOP WHICH WAS ALSO DEEMED TO BE DEFECTIVE SO BACK THAT ONE WENT AND IN CAME COMPUTER NUMBER 3. BY THIS TIME I “FOUND OUT” THAT WHAT I WAS GETTING BACK WERE REFURBSHED LAPTOPS AND I HAD PAID FOR A BRAND NEW LAPTOP. WELL WE ARE NOW IN JANUARY OF 2018 AND AS EVERYONE CAN GUESS I STILL DON’T HAVE A WORKING LAPTOP. THERE ARE SO MANY PROBLEMS WITH THIS LAPTOP AND IF I HEAR ONE MORE PERSON TELL ME HOW SORRY THEY ARE FOR THESE PROBLEMS BUT DON’T WORRY I WILL FIX YOUR COMPUTER FOR YOU AND NO PROBLEMS. I HAVE EVEN PURCHASED MY NEW WARRANTY KNOWING FULL WELL THAT THIS WILL BE YET ANOTHER YEAR OF DELL COMPUTER MESSES. SURE WOULD BE GLAD TO ACTUALLY HEAR SOMETHING FROM THIS COMPANY AS NOW NOT ONLY IS MY LAPTOP NOT WORKING RIGHT BUT MY HUSBANDS DESK TOP IS NOT PLAYING HIS MOVIES !! EITHER HE GETS THE MOVIE BUT NO SOUND OR HE GETS THE SOUND BUT NO MOVIE AND AGAIN NO WORRIES WE WILL GET YOUR COMPUTER FIXED RIGHT AWAY – AND STILL WE WAIT. SURE WOULD LOVE TO FIND OUT THE PHONE NUMBER TO THE PRESIDENT OR VP OF THE COMPANY SO I CAN TELL THEM NOT TO WORRY. FEELING SO VERY ANGRY HERE AND I AM NOT TYPING IN CAPS TO BE RUDE – I AM SIGHT IMPAIRED AND I LIKE T SEE WHAT I AM SAYING